Just give us a call
If you have any technical questions, please call our support hotline.
Our helpline is available Monday to Friday from 8 a.m. to 4 p.m.
In urgent cases, you can also contact our technicians outside of business hours at hotline(at)ott-jakob.de
Just in case
The repair price is normally around 60% of the original price. We will immediately inform you if a repair is not cost-effective.
You will not be charged if your parts are scrapped on our premises. A flat rate of €50 will be charged for time and materials if we return components that have not been repaired.
You can find the prices for Power-Check calibrations here
If it cannot wait
We provide an express repair service for particularly urgent repairs.
Please call us in advance to let us know about your repair. If we receive the goods by 9 a.m., we will be able to ship them on the next working day.
Please contact us for information on costs for this premium service.
It’s easy to order spare parts
You can also repair your clamping system yourself. You can order the necessary spare parts from our sales team by phone or email. Please have the ID or serial number of your clamping system or module to hand. This is normally located on the component. If you cannot find the numbers, please send us a photo and/or a detailed description of the component – we will then get in touch with you.
+49 83 64 / 98 21 -420
+49 83 64 / 98 21 -440
Our expert service on-site
If necessary, our service technicians can also support you on-site. Please note that we can only provide this service for our own products. If necessary, please contact your spindle or machine manufacturer in advance.
Form to request a service technician, including price list.
Our on-site service includes:
We would be happy to provide you with other services on request.
You can download all important documentation relating to OTT-JAKOB products from our Infothek. From data sheets and product information to instructions – after registering, you will have access to more than 400 sources of product-specific information.Register now